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Posted: Saturday, February 10, 2018 12:10 AM


Service Technician / Field Service Technician
Location: Jackson, Mississippi
Job Code: 18904_Jackson_MS

Job Description
Service Technician / Field Service Technician / Field Engineer

Industry : Technology And Services
Work Location : Jackson, MS 39202
Job Title : Service Technician
Duration : 12 Months (Extension based on performance)

Job Description:
• Provide repair and service support on Low to Mid-Range office printing products in customer’s location
• Provide preventative maintenance service on production products
• Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance
• Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel
• Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible
• Keep service management informed of potential customer issues if unable to resolve
• Participate as a full member of a service workgroup and contribute to the group’s productivity
• Demonstrate the required product proficiency by successfully completing the product training
• Use a laptop PC connect to internet, download files
• Use MS Exchange e-mail
• Perform mechanical adjustments, troubleshoot to the Field Replaceable Unit (FRU) level
• The FRUs may be electrical, electronic or mechanical in nature and are defined during product training
• Mechanical observations of belts, chains, pulleys, clutches, gears, motors, and interdependent drive systems with an ability to understand and troubleshoot malfunctions is a requirement of this position.
• Diagnosis and repair using product manuals, AC-DC multi-meter, and fault codes
• Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records
• Manage the inventory of assigned parts, tools and any other assets provided
• Communicate with customers the status of their current service call and address any other service concerns they may have with the product
• Present a professional image in all interactions and behaviors
• Provide timely and courteous customer service to facilitate customer satisfaction
• Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix and Call-Backs
• Responsible for providing reliable transportation to service calls
• Candidates must successfully pass a baseline assessment of competencies with electrical, mechanical, measurement, computer, and essential tools used
• The position requires the ability to lift and /or move thirty (30) pounds
• Contractor must agree to comply with all security arrangements required by the customer
• Work overtime on an occasional basis.

Transportation Requirements:
• Must be of a size that provides enough space to allow for the transport of assigned parts inventory.
• The vehicle must be able to secure property (parts, tools, and electronic equipment) provided to the contractor.
• The vehicle must be maintained in good working order (pass safety inspections). Contract personnel must ensure that the vehicle being used is properly licensed and insured at the level required for business use

• Experience or formal training in AC-DC electrical / electronic required. Functional knowledge and application of a multi -meter.

• A certificate or diploma from a vocational program , technical school, or college in the field of either: electronics, electrical / mechanical repair, or similar field
• Two (2) or more years of related field experience as a repair technician may be substituted for the certificate/diploma.

Job Requirements
• Ability to demonstrate proficiency using AC /DC electrical multi-meter for troubleshooting along with the ability to comprehend and troubleshoot mechanical interactions between gears, pulleys, clutches, belts, chains, motors, and interdependent drive systems
• Demonstrate ability to work independently and/or on a team with minimal supervision
• Ability to demonstrate proficiency with MS Office , Internet Connectivity, uploading and downloading files
• Ability to demonstrate attention to detail
• Ability to demonstrate excellent verbal and written communication skills
• Demonstrate ability to manage multiple tasks.
• Demonstrate ability to communicate with all levels of personnel
• Ability to demonstrate excellent customer service skills.

Additional required skills:
• Minimum 2 year technical school
• Electronic Certificate / Diploma
• Industry Certifications (A+ or N+)
• Mechanical Background (gears, pulleys, belts, chains, motors, clutches, drive systems)- Computer skills
• Customer Skills
• Reliable Transportation (space, passes safety inspections, licensed and insured)

Contact Details
Recruiter Aditya Chouhan
Phone 4086012183
E-mail Address

• Location: Jackson, Jackson, Mississippi

• Post ID: 12784607 mississippi is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018